STERLING RETAIL SERVICES, INC SMS TERMS AND CONDITIONS (US and Canadian-BASED TEXT MESSAGING PROGRAMS)
IMPORTANT! PLEASE READ THESTERLING RETAIL SERVICES, INC SMS TERMS AND CONDITIONS CAREFULLY BEFORE SIGNING UP FORSTERLING RETAIL SERVICES, INC. (“STERLING RETAIL SERVICES, INC” OR “WE” OR “US”) TEXT MESSAGING PROGRAM. BY SIGNING UP FOR ONE OR MORE OF STERLING RETAIL SERVICES, INCTEXT MESSAGING PROGRAMS, YOU AGREE TO ABIDE BY AND BE BOUND TO THESESTERLING RETAIL SERVICES, INC SMS TERMS AND CONDITIONS. FURTHERMORE, THESTERLING RETAIL SERVICES, INC SMS TERMS AND CONDITIONS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER, WHICH AFFECTS HOW DISPUTES WITHSTERLING RETAIL SERVICES, INC ARE RESOLVED.
By signing up for one or more text messaging programs, you expressly consent to receive marketing or non-marketing text messages, as applicable, from STERLING RETAIL SERVICES, INC and other 3rd parties texting on its behalf, including text messages made with an automatic telephone dialing system (“autodialer”), at the telephone number(s) that you provide. You may opt-out of these communications at any time. Consent to receive text messages is required and we will only send you messages at the number you provided us with. In addition, consent is not a condition of any purchase.
Program Description
STERLING RETAIL SERVICES, INC and its service providers may use an autodialer to deliver text messages to you.STERLING RETAIL SERVICES, INC text messages are intended to provide you with news, announcements, marketing and promotional information regarding STERLING RETAIL SERVICES, INC and related entities for services (e.g., promotions, events and account notifications offered by STERLING RETAIL SERVICES, INC or any of its authorized partners). We may also provide you with transaction-related information.
Message Frequency
The number of STERLING RETAIL SERVICES, INC text messages that you receive will vary depending on which STERLING RETAIL SERVICES, INC text messaging program you signed up for to receive messages and the frequency of the messages sent by those programs. You will receive a maximum of ten messages per day per STERLING RETAIL SERVICES, INC text messaging program.
Cost
Message and data rates may apply to each text message sent or received in connection with STERLING RETAIL SERVICES, INC text messages, as provided in your mobile telephone service rate plan (please contact your mobile telephone carrier for pricing plans), in addition to any applicable roaming charges.STERLING RETAIL SERVICES, INC does not impose a separate fee for sending STERLING RETAIL SERVICES, INC text messages; however, you are responsible for any fees imposed by your mobile carrier of any kind whatsoever.
How to Opt-In
To opt-in to receive text messages from STERLING RETAIL SERVICES, INC text messaging program(s), please follow the instructions provided by the specific program from which you wish to receive messages. For example, you may be asked to reply in the affirmative in the manner indicated in an initial text message (e.g., Y or Yes), or to text a keyword (for example “Start”) to a phone number that we will provide. Additionally, we may ask you to provide your phone number on our website or via email.
How to Opt-Out
To stop receiving text messages from a specific STERLING RETAIL SERVICES, INC text messaging program, text STOP to the phone number for the text messaging program from which you no longer wish to receive messages (i.e., the five/six-digit number or 10 digits number from which its text messages are being sent). You acknowledge that you may still receive messages for up to 30 days after the initial STOP message has been sent, as our time frame for processing such STOP messages is up to 30 days, as per FCC 66 47 CFR §§ 64.1200(b), (d).
You acknowledge that you may then receive at least one (1) final message from STERLING RETAIL SERVICES, INC confirming your opt-out of that text messaging program. Following such confirmation message, no additional text messages associated with that program will be sent to you unless you re-activate your subscription. This will only opt you out of the specific text messaging program associated with the phone number that was sending you messages. You may remain opted in to other STERLING RETAIL SERVICES, INC text messaging programs.
Your Mobile Telephone Number
You represent that you are the account holder for the mobile telephone number(s) that you enroll. You are responsible for notifying STERLING RETAIL SERVICES, INC immediately if you change your mobile telephone number. You may notify STERLING RETAIL SERVICES, INCof a number change by contacting STERLING RETAIL SERVICES, INC Customer Care at [email protected] .
You agree to indemnify STERLING RETAIL SERVICES, INC in full for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify STERLING RETAIL SERVICES, INC if you change your telephone number including, but not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act.
Access or Delivery to Mobile Network is Not Guaranteed
It is your responsibility to determine if your mobile carrier supports text messaging and if your mobile device is capable of receiving text messages. Your receipt of our text messages is subject to the terms and conditions of your agreement(s) with your mobile carrier.
Delivery of information and content to a mobile device may fail due to a variety of circumstances or conditions. You understand and acknowledge that network services, including but not limited to mobile network services, are outside of STERLING RETAIL SERVICES, INC’s control, and STERLING RETAIL SERVICES, INC is not responsible or liable for issues arising from such network services (e.g., delayed or undelivered messages or the security of any messages).
Supported Carriers
Supported carriers may change from time to time, but currently include AT&T, Sprint/Boost/Virgin, T-Mobile/MetroPCS, Verizon Wireless, Cell Com USA, C Spire Wireless, U.S. Cellular, Carolina West Wireless (CWW), and Google Voice, among others.
Carriers are not liable for delayed or undelivered messages.
Support/Help
To request more information, text HELP to the five-digit short code or to the ten digit phone number for the text messaging program about which you have questions (i.e., the five/six-digit or ten digit number from which its text messages are being sent). You may also receive help by contacting STERLING RETAIL SERVICES, INC Customer Care at [email protected]
Eligibility
To receive STERLING RETAIL SERVICES, INC text messages, you must be a resident of the United States and 18 years of age or older.STERLING RETAIL SERVICES, INC reserves the right to require you to prove that you are at least 18 years of age.
Changes to Terms and Conditions
STERLING RETAIL SERVICES, INC may revise, modify, or amend these STERLING RETAIL SERVICES, INC SMS Terms and Conditions at any time. Any such revision, modification, or amendment shall take effect when it is posted to STERLING RETAIL SERVICES, INC’s website (www.sterlingretailservicesinc.com ). You agree to review these STERLING RETAIL SERVICES, INC SMS Terms and Conditions periodically to ensure that you are aware of any changes. Your continued consent to receive STERLING RETAIL SERVICES, INCtext messages will indicate your acceptance of those changes.
Termination of Text Messaging
We may suspend or terminate your receipt of STERLING RETAIL SERVICES, INC text messages if we believe you are in breach of these STERLING RETAIL SERVICES, INC SMS Terms and Conditions. Your receipt of STERLING RETAIL SERVICES, INC text messages is also subject to termination in the event that your mobile telephone service terminates or lapses.STERLING RETAIL SERVICES, INC reserves the right to modify or discontinue, temporarily or permanently, all or any part of STERLING RETAIL SERVICES, INC text messages, with or without notice.
Privacy
Your privacy is important to us. Please visit our Privacy Policy link (www.sterlingretailservicesinc.com /privacy-policy) to review our privacy statement.
Arbitration and Class Action Waiver
Please read this carefully. It affects your rights.
Any dispute or claim relating in any way to your receipt or use of STERLING RETAIL SERVICES, INC text messages will be resolved by binding arbitration, rather than court.
Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, counts, claim, or cause of action) between you and STERLING RETAIL SERVICES, INC or STERLING RETAIL SERVICES, INC’s employees, agents, successors, or assigns, shall exclusively be settled through binding and confidential arbitration, except that you or STERLING RETAIL SERVICES, INC may take claims to small claims court if the dispute qualifies for hearing by such court. In addition, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
This agreement to arbitrate is intended to be broadly interpreted, and expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., or any other statute, regulation, or legal or equitable theory. You and STERLING RETAIL SERVICES, INC hereby agree that the Federal Arbitration Act, 9 U.S.C. 1, et seq. (“FAA”) applies to this agreement to arbitrate, and governs all questions of whether a dispute is subject to arbitration. Unless you and we agree otherwise in writing, arbitration shall be administered by the JAMS International Arbitration Rules in effect at the time of filing of the arbitration (the “JAMS Rules”). However, just as a court would, the arbitrator or arbitrators must honor the terms and limitations in these STERLING RETAIL SERVICES, INCTerms and Conditions, and can award damages and relief (including any attorneys’ fees) authorized by law and/or the JAMS Rules. The arbitration decision and award are final and binding, with some exceptions under the FAA, and judgment on the award may be entered in any court of competent jurisdiction. There is no judge or jury in arbitration and arbitration procedures are simpler and more limited than rules applicable in court. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU ANDSTERLING RETAIL SERVICES, INC ARE EACH WAIVING THE RIGHT TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.
THIS AGREEMENT DOES NOT ALLOW FOR CLASS ARBITRATIONS EVEN IF THE PROCEDURES OR RULES OF JAMS WOULD. RATHER, YOU AND WE ARE ONLY ENTITLED TO PURSUE ARBITRATION ON AN INDIVIDUAL, BILATERAL BASIS. FURTHER, AND UNLESS YOU ANDSTERLING RETAIL SERVICES, INC AGREE OTHERWISE IN WRITING, THE ARBITRATOR(S) MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL PARTY’S CLAIMS WITH ANY OTHER PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR COLLECTIVE PROCEEDING.
Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules. Arbitration under this agreement shall be held in the United States county where you live or work, or any other location we mutually agree to, subject to Michigan law. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.
OPT-OUT OF AGREEMENT TO ARBITRATE: You can decline this agreement to arbitrate by emailing E NGLE ASSET MANAGEMENT, LLC at [email protected] and providing the requested information as follows: (1) your name, (2) your address, (3) your phone number, (4) the URL containing the Arbitration and Class Action Waiver provision for the STERLING RETAIL SERVICES, INC SMS Terms and Conditions, and (5) clear statement that you wish to opt out of this arbitration provision. This opt-out notice must be emailed no later than 30 days after the date you first accept these STERLING RETAIL SERVICES, INC. Terms and Conditions. Declining this agreement does not entitle you to sue for text messages that have been received before you have made us aware of your intention to decline this agreement.
Limitation of Liability
To the fullest extent permissible pursuant to applicable law, we are not responsible and will not be liable for any damages of any nature, including without limitation any incidental, special or consequential damages (such as lost profits or lost business opportunities), punitive damages or attorney’s fees.
Applicable Law
Except as otherwise provided herein, your use of this service under this agreement is governed by the laws of the State of Michigan.
Severability
If any term of these STERLING RETAIL SERVICES, INC Terms and Conditions is to any extent illegal, otherwise invalid, or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability; all other terms hereof shall remain in full force and effect; and, to the extent permitted and possible, the invalid or unenforceable term shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable term. If application of this severability provision should materially and adversely affect the economic substance of the transactions contemplated hereby, the party adversely impacted shall be entitled to compensation for such adverse impact, provided the reason for the invalidity or unenforceability of a term is not due to serious misconduct by the party seeking such compensation.
